Frequently Asked Questions

Question 1

Who is Klarna?

Question 2

How do I manage my Klarna account?

Question 3

Is my payment information safe?

Question 4

How does Klarna safeguard my data?

Question 5

What is Financing?

Answer

Yes. Financing is only available to people aged 18 and over.

Answer

Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.

Question 6

How do I use Financing?

Question 7

Are there any ages limits for Financing?

Question 8

Will Klarna carry out a full credit check for Financing?

Question 9

Is Financing always interest-free?

Question 10

What is a representative Annual Percentage Rate (APR)?

Question 11

Can I pay less than the amount owed each month?

Question 12

Can I increase my chances of being accepted for Financing?

Question 13

What do I need to provide when I make a purchase?

Question 14

How is my statement sent?

Question 15

How do I make a payment?

Question 16

I haven't received an email with my statement. How do I pay?

Question 17

I have cancelled my order. How long will it take until I receive my refund?

Question 18

I have asked for a refund. How will I be refunded?

Question 19

I have received my monthly statement and a payment is due, but I've yet received my goods. What should I do?

Question 20

I still have a question regarding my payment, how can I get in touch?

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