HAIBIKE HYBE 9 | The Adventure and Race eMTB

Klarna

Shopping just levelled up

We’ve partnered with payment provider Klarna to offer you three flexible pay-later options. Get approved in seconds, choose a schedule that works for you, and enjoy your new bike.

We have the following payment options available:

Financing - over 12, 24 or 36 months, available on orders over £250
Pay in 3 instalments - available on orders up to £1,000
Pay Later in 30 days

18+, T&C apply, Credit subject to status*

For more information, representative examples and terms and conditions, please visit our Klarna information page here. Got a question? View our Klarna FAQ here.

Financing

Spread the cost of your purchase into equal monthly payments with 0% interest.

How it works:

When you’ve added the items you wish to purchase to your basket and entered the checkout, Klarna perform a soft search to see whether you are eligible to apply for Financing. If the option is shown and you would like to proceed with it, select this as your payment option.
If you are eligible, you will then be presented with the monthly term available to you – either 12, 24 or 36 months – and the monthly payments. Simply follow the steps through and Klarna will check to see whether you are accepted or declined for finance.

If the option for Financing or one or more of the monthly terms are not shown, then unfortunately you are not eligible to apply for that finance type at this time.

Pay in 3 instalments

Spread the cost of your purchase into 3 interest-free instalments.

The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days. No interest or fees. Select the Klarna option and enter your debit or credit card information. To check your eligibility, Klarna will perform a soft search with a credit reference agency.

This will not affect your credit score. No interest. No fees. No impact to your credit score.

A new way to pay that's an alternative to a credit card
3 instalments gives you flexibility to shop without interest or hidden fees.

Pay Later in 30 Days

Pay later in 30 days is a form of credit which allows you to delay payment of your purchase by 30 days.

Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You’ll have 30 days from when you receive your item to pay Klarna and you’ll be sent a reminder before payment is due.

You can complete your payment online via credit or debit card at klarna.com/uk or via the Klarna app (iOS / Android). There is no extra charge for this, you will only pay the balance of the product. You don’t have to create a Klarna account if you don’t want to.

Disclosure

Raleigh UK Ltd, Durban House, Mansfield Road, Nottingham, NG16 3DZ, United Kingdom is authorised and regulated by the Financial Conduct Authority (Company number: 00139076) and acts as a credit intermediary and not a lender, offering credit products provided [exclusively by Klarna Bank AB (publ)] [by a limited number of finance providers, including Klarna Bank AB (publ)]. Please note that [Pay in 3 instalments] [and] [Pay in 30 days] agreements are not regulated by the FCA. Finance is only available to permanent UK residents aged 18+, subject to status, T&Cs and late fees apply. Klarna.com/uk/terms-and-conditions

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply https://www.klarna.com/uk/terms-and-conditions/

Returning a home delivery item

This is how it works

Contact Customer Service via e-mail (support@raleigh.co.uk) or phone (0121 500194) to notify us of your return. Make sure you do this within 30 days from the delivery date of your order as determined by the courier delivery reports.
Our customer service team will provide you with a returns number and arrange a collection slot.
Securely repackage your item(s) into their original packaging in time for the collection slot. If the original packaging is no longer usable, you must ensure the bike is securely packaged to prevent any damage in transit. We can provide new packaging for your return, chargeable at £25.
The courier will collect the item(s) from you. After that it usually takes one working day for the products to be delivered to Raleigh.
Once we receive your return it will be inspected and your refund will be issued within 14 working days. We charge £35 for a return, which we deduct from your refund.

You can view our full returns information and FAQs here: Returns

Faulty items

Can be returned within 30 days of delivery. This is free of charge.
After examination in our warehouse to validate the product is faulty, a full refund will be issued.
The refund will be issued within 10 working days after the fault verification.

Returning an item collected in store

How it works

Before contacting the store you collected your item(s) from: contact Customer Service via e-mail (support@raleigh.co.uk) or phone (01271 500194) to notify us of your return. Make sure you do this within 30 days from the collection date of your order. This is to ensure that your refund is issued successfully.
Our customer service team will provide you with a returns number.
Return the bike to the store which you originally collected your item(s) from.
Raleigh will then liaise with our partner dealer who will repackage the product(s). Raleigh will also arrange collection from our partner dealer the next working day.
Once we receive your return it will be inspected and your refund will be issued within 14 working days. We charge £35 for a return, which we deduct from your refund.

You can view our full returns information and FAQs here: Returns

Faulty items

Can be returned within 30 days of delivery. This is free of charge.
After examination in our warehouse to validate the product is faulty, a full refund will be issued.
The refund will be issued within 10 working days after the fault verification.

Home delivery

Shipping charges

Free delivery on all bikes

How does it work?

Once you’ve found your bike, head to checkout and choose ‘Home delivery’ as your shipping method
Type in your address details, click proceed to billing and finish your order
After we’ve got your order, our Cytech-trained mechanics will build your brand new bike and carry out the necessary PDI safety checks
So your bike can fit in the box, we’ll loosen the handlebars and turn them to one side
DX will deliver your bike to your home (they’ll give you a tracking number to keep an eye on your bike’s journey)
When your bike arrives, all you need to do is attach the ancillary items (such as pedals and baskets) and turn and tighten the handlebars. Don’t worry, we’ll include instructions for this bit
Hop on and enjoy your bike!

Lead times

Please allow up to 3-5 working days for your order to be built, safety checked and dispatched. You will receive an email from DX when your bike leaves us, advising a delivery date.

Collect in store

Shipping charges

Free delivery on all bikes

How does it work?

Once you’ve chosen your bike, head to checkout and choose ‘Collect in Store’ as your shipping method
Fill in your postcode and find your nearest store
Click proceed to billing and finish your order
After we process your order, you’ll get an order confirmation with all the details you need from your chosen dealer
The dealer will assemble your bike for free – when it’s ready, they’ll contact you to arrange a collection time
For security you’ll need to bring a copy of your order confirmation with you, a digital version is fine, along with your ID
The retailer will give you a dated receipt to acknowledge that your order has been collected
Collect your bike in store and enjoy the ride!

Collect in Store: 7 working days lead time

Please allow up to 7 working days for your order to be delivered into the store. The store will then build and inspect your bike. We recommend contacting the store of your choice to arrange an appropriate pick up time.

Which stores are available for Collect in Store?

You can use our Store Locator to find the stores that provide Collect in Store.

DARE TO BELIEVE.

Dealer Locator

HYBE 9

HYBE 9

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