Delivery OptionsUK Delivery
Home Delivery - FREE
We offer FREE delivery for UK orders. Please allow up to 3-5 working days for your order to be built, safety checked and dispatched. You will receive an email from DX when your bike leaves us, advising a delivery date.
Collect in Store - FREE
Please allow up to 7 working days for your item to be ready for collection.
- If you have placed an order for home delivery that includes a large number of bikes there may be a slight delay on your order to allow our mechanics sufficient time to build the bikes before dispatch.
- If this is a finance order, the finance agreement will need to be confirmed before 12 noon for next day delivery. The next day delivery service is provided by DX and we cannot be held accountable if the delivery does not arrive on the next day.
- If you have ordered a bike for Collect in Store the additional delivery time is required to allow the shop sufficient time to build the bike for you in advance of collection. When your item is ready for collection the store will contact you directly using the contact details that you provided at the checkout. We do not ship internationally.
What happens if I am not in when my purchases arrive?
If you are not in when your purchases arrive a card will be put through your letterbox providing details of the courier's local depot. You can then contact the courier to arrange a time to pick up from them or re-deliver to your door.
Contact Detail Required for Delivery
You will need to enter the name of the person receiving or collecting the bike at this stage and the address if you have chosen home delivery.
You will now need to confirm your billing address. Your billing address must match the address to which your credit/debit card is registered.
We ask for a telephone number should we or your retail partner need to contact you (for example to tell you that your bike is ready for collection). We also ask for your email address to send your order and payment confirmation.
Tracking a Delivery
We do our very best to ensure that your purchases are delivered on time every time, however, a delay may happen if our stock record is incorrect or in the unlikely event that our regular quality result in an item may be deemed unfit to send to you.
If you do not receive your order within the stated time frame then please contact Customer Services via the Contact Us page or telephone on 01773 532691.
If you have not received your purchases within 30 days of the order date please contact us as soon as possible otherwise we cannot accept any responsibility for goods not received.
Non-Collection of Products
If you have ordered directly from us online and chosen the Collect in Store option we will notify you of the date that the goods will be ready in store for collection. We undertake to hold these goods for you for 30 days from the notified collection date. If after 30 days you have still not collected your goods then we are entitled to regard the contract for the goods as cancelled and we will have the right to dispose of the goods as we see fit.